Where is your company located and ships from?
Answer:
We are located in Sunshine State of Florida and ship directly from our location all across United States including United Kingdom, Canada, Germany, Norway, France, Sweden, Switzerland, Australia and Denmark. We may add more countries in the future which all depends on quality of post office services in each individual country.
What is the range of the products do you offer?
Answer:
We offer over 15,000 of unique products made from Genuine Gemstones and Crystals including products made from various alloys such as Pewter, Sterling Silver and High Quality Stainless Steel.
Do you resell products or they are manufactured by your company?
Answer:
Our Brand is Registered Trademark with United States Patent and Trademark office. All of our products are designed and manufactured by our Brand. We also offer hand crafted products. We create each item with love and passion and pay great attention to details.
Are your gemstones and crystals high quality?
Answer:

We work very hard to gather our gemstones from around the world. Genuine Gemstones and Crystals are products of nature and grown to be imperfect. Over many years we learned techniques to make the best out of natural gemstones.

While every effort is made to make sure quality of our stones are one of the best on the market, it is important to remind that stones

are children of Planet Earth just like Humans and each is individually beautiful even if some imperfections are found. We do offer one of the best quality for the value and are very proud of our collection.

Are all of your gemstones genuinely natural?
Answer:
Majority of our stones are Natural and Genuine. However, in some cases we use simulated stones and crystals. Most are part of Stainless Steel collection and some such as Turquoise or Cats Eye, etc are simulated stones due to high market price, but we make a lot of efforts to make them look as natural as possible.
What does your products represent?
Answer:

All of our products are offered as Inspirational and Fashion Jewelry including good luck charms such as unique gifts, car charms, pocket stones and carvings.

We provide information about Metaphysical Properties of natural gemstones including powers of each symbol with each individual product. We gather this information form ancient folklore and beliefs describing each unique symbol and crystal.

What are Amulets and Talismans?
Answer:

Amulets are objects generally made from genuine gemstones and associated with symbols that carry protection powers. People love to carry their Amulets in the form of jewelry or pocket stones.

Talismans are objects that have been used for thousands of years by ancient cultures and civilizations to bring good luck, prosperity and abundance.

How fast do you ship?
Answer:
We work around the clock to pack and ship our unique products as fast as possible. It generally takes 1 to 2 business days for us to prepare and ship your order. All orders go out accompanied with tracking information so you can track the progress of your shipment. Our system will notify you when your order has shipped as well as when your order is delivered via email you provide at the time of the purchase.
Do you provide gift wrap?
Answer:

All of our products are already packaged in such a way that would suite gift giving. Many products comes with information cards including branded packaging such as high quality velvet pouches, organza pouches or beautiful cardboard sliding boxes.

If you wish to include personal note with your purchase, please let us know and we will accommodate your request and will include it with your gift.

Do you offer returns?
Answer:
Yes, you can return your product for any reason or no reason at all. All returns must be received within 30 days from the time of receipt in its original packaging with all tags being attached as we do not resell used products and each product received by our valuable customers is brand new.
Do you offer warranty for your products?
Answer:

Yes, we offer 90 days warranty for all of our products and will exchange the product absolutely free of charge including all outgoing shipping services.

However, if the product arrived damaged, then it is more appropriate to file claim with the carrier and we must be notified so we can handle it for you. All of our products are securely packaged and such situations are very rare.

It is also important to note that natural and genuine gemstones are naturally fragile and will brake just like glass cup if dropped and/or hit against solid surface. Such situations fall under accidental damage and we do not cover such claims under warranty. Please handle your products with care.

Why should I purchase from your brand?
Answer:

Because we know what it takes to offer one of the best products on this market and have extensive experience to gather highest quality natural gemstone and crystals from most reliable regions of the world.

You will also find unique gifts which are not available anywhere else and will be sure to pleasantly surprise your family and friends with something that will last and make a statement.

You can always contact us via contact form in case you have any questions at all and we will be sure to get back to you within 24 business hours.

We Appreciate your Business and work hard towards your complete satisfaction.

Sincerely, CoolAmulets TEAM